1. Shipping Methods and Carrier

AZOTH offers UPS 2-Day Air shipping for eligible retail orders placed through the AZOTH website.

Shipping services are provided by third-party carriers. Once a shipment is accepted by the carrier, delivery timing, tracking scans, and final delivery are subject to the carrier’s network, service conditions, and delivery procedures.

AZOTH may update, modify, or limit available shipping methods at any time based on carrier availability, operational needs, product availability, account status, destination, weather conditions, or compliance review.

2. Shipping Costs

AZOTH offers $15 USD flat-rate UPS 2-Day Air shipping on eligible retail orders.

AZOTH offers free shipping on eligible retail orders over $500 USD. The applicable shipping charge, if any, will be displayed at checkout or communicated before order fulfillment.

Shipping charges are separate from product pricing, taxes, fees, or other order-related charges unless otherwise stated at checkout or in a written AZOTH communication.

3. Payment Confirmation and Order Holds

Orders placed through the AZOTH website may be placed on hold pending payment confirmation. Payment instructions may be sent by email after an order is submitted.

Orders are not released for processing or shipment until payment has been received and confirmed by AZOTH.

AZOTH may cancel, hold, or delay an order if payment is not received, payment cannot be verified, account information is incomplete, inventory is unavailable, or additional review is required.

4. Processing Time

Orders are processed within two business days, Monday through Friday, after payment is received and confirmed.

Business days are Monday through Friday, excluding holidays, carrier closures, severe weather events, or other operational interruptions.

Processing time refers to the time needed for AZOTH to review, prepare, package, and place an order with the carrier. Processing time is separate from carrier transit time.

5. Delivery Timeframes

Orders typically arrive within three business days from the date of shipment.

Delivery timeframes are estimates and are not guaranteed. Carrier delays, weather events, holidays, missed scans, address issues, access limitations, or other circumstances outside AZOTH’s control may extend delivery time.

If your order has not arrived within a reasonable period after tracking shows carrier acceptance, please contact AZOTH so we can review the shipment status and assist where appropriate.

6. Tracking Orders

Once an order has been processed and a shipping label or tracking number is available, tracking information will be sent by email to the address associated with the order.

Tracking information may take time to update after a label is created. A package may show limited tracking activity until the carrier scans it into its network.

Customers are responsible for monitoring tracking updates and contacting the carrier directly for carrier-specific delivery issues, delivery instructions, missed delivery attempts, or address-access concerns.

7. Shipping Area and Restrictions

AZOTH currently ships within the United States, including Alaska and Hawaii.

AZOTH does not currently ship to international destinations, U.S. territories, freight forwarders, mail drops, or locations where fulfillment is restricted, unavailable, or inappropriate.

AZOTH may restrict, decline, cancel, hold, or modify shipments based on destination, product availability, carrier limitations, weather conditions, address issues, compliance review, account status, payment status, or applicable laws and regulations.

Customers are responsible for ensuring that products can be lawfully purchased, possessed, received, stored, handled, and used for lawful laboratory research purposes in their jurisdiction.

8. Address Accuracy

Customers are responsible for providing accurate, complete, and deliverable shipping information at the time an order is placed.

AZOTH is not responsible for delays, failed delivery, return-to-sender events, lost packages, or additional charges resulting from incorrect, incomplete, outdated, undeliverable, or restricted addresses provided by the customer.

If an address correction is needed, contact AZOTH as soon as possible. Address changes cannot be guaranteed once an order has entered processing or a shipping label has been created.

9. Lost, Delayed, or Damaged Shipments

Customers should review tracking information and contact AZOTH promptly if a shipment appears lost, significantly delayed, damaged, incomplete, or incorrect.

For damaged or defective shipments, customers should retain the packaging, shipping materials, product packaging, and any relevant documentation and provide photographs when requested.

AZOTH may review shipment concerns on a case-by-case basis and may require supporting information before determining whether any replacement, credit, or other resolution is appropriate.

10. Returns

Due to the nature of AZOTH products, AZOTH does not accept returns.

Please review AZOTH’s Refund / Return Policy for further information regarding returns, damaged shipments, incorrect items, replacement eligibility, and other order-resolution matters.

11. Research Use Only Fulfillment

AZOTH products are shipped only for lawful laboratory research, analytical, and scientific use by qualified research accounts.

AZOTH may review, hold, cancel, or restrict orders where payment, inventory, account status, documentation, shipping, or compliance concerns arise.

Shipping or delivery of an order does not authorize human use, animal use, diagnostic use, therapeutic use, clinical use, cosmetic use, dietary use, supplement use, wellness use, personal use, or administration of any kind.

12. Contact

For questions regarding shipping, tracking, fulfillment, damaged shipments, or this Shipping Policy, please contact AZOTH through the contact page.

AZOTH cannot respond to requests for reconstitution, dosing, administration, treatment, therapeutic, veterinary, cosmetic, health, benefit, outcome, or personal-use guidance.