1. General Policy

Due to the nature of research compounds, temperature-sensitive handling, chain-of-custody considerations, and product integrity requirements, all sales are final once an order has been processed, fulfilled, shipped, picked up, or otherwise released from AZOTH custody.

AZOTH does not accept returns or exchanges for opened, used, reconstituted, transferred, altered, tampered, temperature-exposed, or customer-mishandled products.

2. Damaged, Incorrect, or Missing Items

If an order arrives damaged, incorrect, or incomplete, the customer must notify AZOTH within 48 hours of delivery or receipt.

To review the issue, AZOTH may request:

• Order number
• Product name and lot number
• Photos of the product, packaging, shipping label, and outer box
• Description of the issue
• Any relevant delivery or handling details

If AZOTH confirms that an item was damaged in transit, shipped incorrectly, or missing from the order, AZOTH may, at its discretion, issue a replacement, store credit, or refund.

3. Product Integrity and Return Eligibility

Products are not eligible for return, replacement, credit, or refund if:

• The product seal has been broken
• The product has been opened, used, mixed, reconstituted, transferred, or altered
• The product was stored improperly after receipt
• The product was exposed to conditions outside recommended handling guidance after delivery
• The issue was reported outside the stated review window
• The order was delayed, refused, abandoned, or returned due to incorrect customer information
• The customer no longer wants the product after fulfillment

4. Order Cancellations

Orders may be cancelled only if AZOTH has not yet processed, packed, fulfilled, released, or shipped the order.

Once an order has entered fulfillment, cancellation may no longer be available. Cancellation requests are reviewed on a case-by-case basis.

5. Shipping Delays and Unavailable Items

Fulfillment timing may vary based on inventory availability, account status, destination, documentation, and handling requirements.

If AZOTH cannot fulfill an order within the stated or expected timeframe, AZOTH may contact the customer regarding the delay, revised fulfillment timing, cancellation options, replacement options, or refund eligibility.

If an item is unavailable, AZOTH may cancel the affected item and issue a refund, store credit, or offer a replacement option where appropriate.

6. Refund Method

Approved refunds will generally be issued to the original payment method where available. Processing times may vary depending on the payment provider, financial institution, or payment method used.

Shipping charges, processing fees, and handling fees may be non-refundable unless the refund is due to an AZOTH fulfillment error.

7. Certificate of Analysis and Quality Review

AZOTH may review Certificate of Analysis documentation, lot records, fulfillment records, photos, and other available information when evaluating a quality-related claim.

Quality issues verified through applicable documentation may be eligible for replacement, credit, or refund at AZOTH’s discretion.

8. Customer Responsibilities

Customers are responsible for providing accurate account, billing, shipping, contact, and order information. AZOTH is not responsible for delivery issues, delays, abandoned shipments, or failed delivery attempts caused by inaccurate or incomplete customer information.

Customers are responsible for reviewing all order details before submitting an order request.

9. Research Use Only Acknowledgment

By purchasing from AZOTH, the customer acknowledges that all products are intended solely for laboratory research, analytical, and scientific use by qualified research accounts.

Products are not for human consumption, human use, veterinary use, diagnostic use, therapeutic use, or administration of any kind.

10. Final Review

AZOTH reserves the right to review all return, replacement, credit, and refund requests on a case-by-case basis. Final eligibility is determined by AZOTH in accordance with this Refund / Return Policy, AZOTH’s Terms of Sale, and applicable law.

11. Contact

For refund, return, replacement, or order issue inquiries, please contact AZOTH through the contact page below.